Mr. Sandeep R Panicker-Advocate supervises all casework.
At De Novo Solicitors we aim to provide a service that is professional and efficient, with a high quality. If at any time you feel dissatisfied and find it necessary to make a complaint about our services or complaint about our bill; then you will be given a copy of our complaints’ procedure on request.
If at the conclusion of your complain in accordance with our complaints procedure and you are not happy with the resolution offered by Mr. Sandeep R Panicker, it is your right to complain to the Legal Ombudsman and you can contact Legal Ombudsman (www.legalombudsman.org.uk )
The Legal Ombudsman can help you if we are unable to resolve your concerns ourselves.
When you make a complaint to Legal Ombudsman, it should be:
- Within six months of receiving our decision to your complaint and
- No more than six years from the date of such act/omission or
- No more than three years from when you have known there was a cause of complaint.
Contact Details of Legal Ombudsman
- Phone 0300 555 0333
- Fill in a formal complaint letter template available on their official website: legalombudsman.org.uk
- Emailing enquiries@legalombudsman.org.uk
- Writing to Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
We confirm that you may also have a right to object to our bill by applying to the court for an assessment of the bill under Part III of the Solicitors Act 1974 and if all or part of a bill remains unpaid, we may be entitled to charge you interest on any outstanding balance.
Solicitors Regulation Authority
The Solicitors Regulation Authority could help you if you think a solicitor might be dishonest or you have concerns about their behaviour.
SRA Contact centre
03706062555